Privacy Notice - Environment Privacy Notice
Parks – Hengistbury Head Visitor Centre and Hengistbury Head Land train
Please read the Council’s general Privacy Notice as well as this notice; it is available here www.bcpcouncil.gov.uk/privacy
What we do
Hengistbury Head Visitor Centre and Hengistbury Head Land Train owned and operated by BCP Council. BCP Council will be the Data Controller for the personal information you provide.
The purposes we use your personal information for
We will collect personal information to provide you with goods and services for the following purposes:
- Contact you to inform you of, or book you onto events and exhibitions happening at Hengistbury Head or Hengistbury Head Land Train
- Send goods purchased in our shop via post
- Volunteering enquiries
- Permits for services on the site, such as access by car to Hengistbury Head.
- To respond to any other general enquiries that are made via the website www.visithengistburyhead.co.uk
We are not permitted to collect information we do not need or will not use. This document covers information you have provided direct to the Council and information which has been shared with us by other organisations.
If we don’t need your personal information we will keep your details anonymous. If we use your personal information for research or analysis, we will always keep your details anonymous or use a fake name.
We don’t sell your personal information to anyone else.
The personal information we collect and use
We only obtain and use the information we need to provide our services to you. We do not obtain and use special category information
The law we use to process your personal information
The GDPR/DPA conditions we meet:
The conditions that we use to process your personal information are:
Consent: You, or your legal representative has given us explicit consent, by signing up to our marketing mail service (newsletter sign up form), or by providing us with your contact details in our enquiry form.
You have given consent for us to process your personal data for the specific purposes as listed above.
How to withdraw your consent
Under the GDPR, our customers can withdraw consent at anytime, by unsubscribing from our mailing list (you can do this from the link at the bottom of our marketing emails, or by contacting us via firstname.lastname@example.org).
Where you have been asked to provide your consent to processing you can withdraw it at any time. If you wish to withdraw your consent, please contact or talk to the officer in the Council who has been providing the service or services to you. If you do not have an officer that you have regular contact with, please make your request to withdraw consent to our Customer Services team:
Remember to tell us which service or services your request applies to, so that we know who to send it to within the Council.
Who we may share your information with
We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service or HMRC.
We may also share your personal information with these organisations:
- MailChimp® - a registered trademark of The Rocket Science Group. MailChimp® is the software we use to send out our emails to large lists of people.
- Bournemouth Building Maintenance Limited – a trading arm of the council (some of our staff are employed by this company).
- Surveymonkey Inc – a company that owns the software we use for our research and data collection
- The Parks Foundation (an independent charity working in partnership with BCP Council)
- Better Impact – a database service used to record details of volunteers working with the Council
- RA Information Systems Ltd – tree reports software
- Gower Consultants Ltd (Epilog Sequel software), used for management of bereavement services, memorial benches and trees
- CCM EPoS - till systems covering bookings and payments
Your information will not be disclosed to any other organisations, except where we are required and allowed to by law.
We may seek your consent if we are able to offer additional services which we believe are of benefit to you. This will be clearly communicated to you. We will only share your details with these organisations if we have your consent. We will not share your information otherwise.
How long we keep information about you
We will retain this information until you choose to unsubscribe as stated in our retention schedule. Please email or write in to us, to amend your information or raise a concern or complaint:
Environment / Parks, BCP Council, Queens Park Pavilion, Queens Park West Drive, Bournemouth BH8 9BY
Substantial public interest condition:
This is a top line summary of the processing that falls within the “substantial public interest” condition, focusing on the areas most likely to apply to the Council – refer to the Act for further details: https://www.legislation.gov.uk/ukpga/2018/12/schedule/1
Information Commissioner’s Office guidance is currently awaited in respect of the “special category” data conditions.
In all cases processing of data must be in the substantial public interest.
- Statutory etc. and government purposes - the exercise of a function conferred on a person by an enactment or rule of law (statutory functions)
- Administration of justice
- Equality of opportunity or treatment - necessary for the purposes of identifying or keeping under review the existence or absence of equality of opportunity or treatment between groups of people specified in relation to that category with a view to enabling such equality to be promoted or maintained
- Racial and ethnic diversity at senior levels of organisations
- Preventing or detecting unlawful acts - necessary for the purposes of the prevention or detection of an unlawful act and must be carried out without the consent of the data subject
- Regulatory requirements relating to unlawful acts and dishonesty, etc. - the processing is necessary for the purposes of complying with a regulatory requirement to establish whether another person has committed an unlawful act, or been involved in dishonesty, malpractice or other seriously improper conduct and, in the circumstances, the Council cannot reasonably be expected to obtain the consent of the data subject to the processing
- Support for individuals with a particular disability or medical condition
- Safeguarding of children and of individuals at risk
- Safeguarding of economic well-being of certain individuals